Terms and conditions




To assist in providing you quality service, we request you book your reservations at least 24 hours in advance. Under normal circumstances reservations can be made with as little as one hour notice and is subject to availability.

Requests for online reservations must be made at least 24 hours in advance, for reservations less than 12 hours in advance you can call 1-773-123 123 / 24 hours a day to make, change or cancel reservations.

Mo-StarLimo shall not be liable for delays or services not rendered due to circumstances beyond its control including but not limited to severe weather, road conditions and vehicle breakdowns.

All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.

Specialty vehicle requests are subject to availability at the time of booking.

The information presented on the Mo-StarLimo website is intended for residents of the United States.

All content provided is copyrighted by Mo-StarLimo, its affiliates or partners. The information presented and this website is maintained for your personal use and information.

You may not alter, redistribute, copy, send, display, reproduce, publish, and transfer anything including information, software or services obtained from this website without the written permission of Mo-StarLimo.

Mo-StarLimo also strongly suggests the use of seat belts while the vehicle is in motion in compliance with State of Illinois law.

Mo-StarLimo reserves the right to modify these terms and conditions. The terms and conditions in effect at the time of booking will apply to your reservation.

Cancellation Policy

We have a 24 hours cancellation policy for orders. You can cancel a reservation 24hours before the pickup time with no charge. You must contact us by phone! Orders changed or canceled less than 24 hours before pick-up time will be charged at full rate plus 20% gratuity due to loss of revenue and dead time for cars and chauffeurs.

A 30 days cancellation policy applies to all charter and specialty vehicle reservations.

No Show Policy

100% of the fare will also be charged if the passenger fails to be at the designated pickup location. We do not guarantee vehicle availability or pricing for any reservation changes but we will work with you to provide the best solution. If you cannot locate your car, please do not leave your location without contacting us by phone at 773 123 123

Payment Policy

Trips are billed to the customer’s credit card or corporate account numbers.

Mo-StarLimo accepts the following credit cards: American Express, Visa, Master Card and Discover Card.

If payment is made by credit card, at the time of service you will need to present the credit card to the chauffeur who will take an imprint of the credit card, will enter the fare and gratuity and will request for you to sign the credit card slip.

The usual and customary gratuity is 20% that is calculated on the base fare, extra stops, waiting time, and any holiday charges. Gratuity is based on service, if you feel that your chauffeur has performed better or worse than average it is your option to change the gratuity accordingly.

You can also pay cash. At this time we do not accept checks, gift cards or any other form of payment not stated above.

All reservations are subject to guaranteed payment. A credit card number will be taken to secure the reservation but we will charge it only after we provide you with service.

Early-late hours and holiday policy

A premium rate of $10.00 applies to the following:

Daily: Between the hours of 12:00 am and 4:00 am

Holidays: 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve and New Years Day. ($20.00 extra).

Waiting time policy

There is a 10-minute grace period from your scheduled pick-up time. After the grace period has elapsed, there is a charge of $15.00 for every 15 minutes.

Additional stops policy

For each extra stop, a fee of $10 will apply. This means that if you need to pick up somebody else that you travel with, in your way to the airport a $10 fee will be added to your rate.

Wedding/ Prom/ Special event policy

Please review the following terms and agreements pertaining to your Limousine Rental:

Rental of Limousine is with full acknowledgment and agreement of the following terms and conditions:

Client and renter are responsible for his/her guests, for any damage to the interior and equipment of the vehicle. This is including but not limited to: gum, wine and alcohol

spillage, vomiting, breakage of champagne, wine and drink glasses, breakage of decanters, breakage of lights, LCD screens, DVD player, radio, CD player. Repair and replacement of items shall have a minimum charge of at least ($100.00) one hundred dollars. All passengers agree to behave in an orderly and well-behaved manner. Mo-StarLimo reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the rental fees shall be refunded.

Zero Tolerance Compliance Policy

Mo-StarLimo will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person, not of legal drinking age. Also, no possession, sale or consumption of any type of narcotics or illegal drugs is permitted.

All U.S. Law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring illegal substances aboard vehicles that are owned or operated by Mo-StarLimo. Person(s) under the age of 21 is/are prohibited from consuming any type of alcoholic beverages.

No Smoking Policy

All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s).

Lost and Found Policy

Please make sure you take all of your personal belongings when you exit the vehicle as we assume no responsibility for missing items. Mo-StarLimo, or its drivers, are not responsible for lost or stolen items but will make all possible attempts to retrieve items and return them to the lawful owners.

Pickup Time Disclaimer

Selecting a pickup time later than what is recommended could result in missing a flight or appointment. Mo-StarLimo can NOT be held responsible, and the reservation will be marked as Time Requested by Customer.

Acceptance of terms and conditions

A client has read the terms and conditions stated above and agree to all stated terms and conditions. This agreement will be considered accepted in its entirety when Client checks the “I Agree” box provided in the Limousine Online Reservation – Booking Form of this Web site.

Privacy Policy

Mo-StarLimo respects your privacy and your name and personal information will not be given to anyone without your consent. The information you supply is used to improve service and customize offers for you. Your name and address will only be used by Mo-StarLimo or its assignees for the purpose of rendering service or to collect payments for services rendered. Your e-mail address is used for sending confirmations, information and service enhancements.


Call Now Button